Refund and Returns Policy

      Effective Date: August 14, 2026

      Website: Friend Store

      At Friend Store, we take great pride in delivering high-quality customized items and mobile accessories. We want you to be happy with your purchase. Please read our policy below carefully before placing an order to understand your rights regarding returns, exchanges, and refunds.

      🚫 Custom & Personalized Products (No Return / No Exchange)

      Because customized products—such as personalized mobile covers, custom watch dials, and custom cases—are made uniquely for you, we cannot accept returns, exchanges, or refunds on any customized items.

      • Exceptions: If your customized item arrives damaged, defective, or with a printing error caused by our team, please contact us within 24–48 hours of receiving your package with unboxing photos/videos. We will happily replace it for you.

      📦 Non-Customized Products (7-Day Return & Exchange Policy)

      For standard, non-personalized items (such as regular mobile accessories, unprinted flip cases, or standard chargers), we offer a 7-day return or exchange policy from the date of delivery, subject to the following strict conditions:

      Return Eligibility Requirements:

      To be eligible for a return or exchange, your item must meet all of the following criteria:

      • The return request must be made within 7 days of delivery.
      • The product must be unused, un-opened, and in its original condition.
      • The item must be in its original packaging with all original seals, tags, and documentation intact.
      • Items showing signs of use, installation, or missing packaging will be rejected.

      🚚 Return Shipping & Cost Responsibility

      • Customer Responsibility: Sending the return parcel back to our warehouse is entirely the customer’s responsibility.
      • Shipping Costs: All shipping fees (both initial delivery charges and return shipping costs) are non-refundable.
      • Proof of Delivery: We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning an item. We are not responsible for returned parcels that are lost, damaged, or delayed in transit.

      🔄 How to Request a Return or Exchange

      1. Contact Support: Email or WhatsApp our support team within 7 days of receiving your order. Provide your Order Number, reason for return, and clear photos/videos of the item in its unopened, original packaging.
      2. Get Authorization: Once our team approves your request, we will provide you with our return warehouse address.
      3. Ship the Item: Dispatch the parcel to the provided address at your expense and share the shipping tracking number with us.
      4. Inspection & Processing: Once we receive and inspect the item to verify it is unused and unopened, we will process your exchange or store credit/refund (excluding initial shipping charges).

      💰 Refund Process

      • Approved refunds will be processed via your original payment method or bank transfer within 5–7 business days of receiving and inspecting the returned item.
      • Shipping charges paid on the original order will be deducted from the refund total.

      📩 Contact Us

      If you have any questions about returning a non-customized product or if your item arrived damaged, please reach out to our team:

      • Email: Support@friendstore.pk
      • Phone / WhatsApp: (+92) 42 37280012 (+92) 339 0017731
      • Contact Page: https://friendstore.pk/contact/
      • Return Address: Office No.8 2nd Floor Empress Tower 46 Road, Lahore Pakistan
      WhatsApp