Privacy Policy

Effective Date: August 14, 2026

Website: Friend Store

At Friend Store, we value your trust above all else. When you shop with us for your custom mobile covers, personalized watches, leather flip cases, and mobile accessories, we treat your personal information with the utmost respect, confidentiality, and care.

This Privacy Policy outlines how we collect, use, and protect your details when you visit or make a purchase from our website.

🔒 Our Core Promise: Your Data is Safe With Us

We will NEVER sell, rent, trade, or share your personal information or uploaded images with third parties for marketing purposes. Your details are strictly safe and secure with us.

1. Information We Collect

To process your custom orders efficiently and provide a smooth shopping experience, we collect the following information when you interact with our store:

  • Personal Information: Name, shipping address, billing address, phone number, and email address.
  • Customization Data: Photos, logos, names, or text you upload to personalize your mobile covers, watch dials, or cases.
  • Payment Details: Payment processing information (handled via encrypted, secure third-party payment gateways; we do not store your full credit card or sensitive banking details on our servers).
  • Technical Data: IP address, browser type, device information, and site navigation details collected automatically via cookies to improve site functionality.

2. How We Use Your Information

We use your information strictly for order fulfillment, customer support, and essential store operations:

  • Order Processing: Printing your custom designs and shipping your purchases to your doorstep.
  • Customer Support: Responding to your questions, order inquiries, and customization requests.
  • Order Updates: Sending confirmation emails, tracking details, and order status alerts.
  • Store Improvement: Enhancing our website layout, performance, and product offerings based on user experience.

3. Custom Photos & Design Security

We understand that the photos and graphics you upload for customized products (watches, mobile covers) are personal.

  • Your uploaded images are used strictly to manufacture your requested items.
  • We do not display your personal photos publicly or use them in marketing without your explicit written permission.
  • Access to design files is restricted solely to the staff handling product printing and quality assurance.

4. How We Keep Your Data Secure

We implement robust physical, technical, and administrative security measures to protect your personal information against unauthorized access, loss, or misuse:

  • SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption to keep all your transmitted data private.
  • Secure Payment Gateways: All online payments are handled through industry-standard, secure payment processors.
  • Restricted Access: Only authorized personnel involved in fulfilling your order have access to personal data.

5. Third-Party Services

We only share minimal necessary information with trusted third-party service providers required to complete your order, such as:

  • Shipping & Courier Partners: To deliver your packages to your address.
  • Secure Payment Processors: To process your payment securely.

Note: These partners are contractually obligated to keep your information confidential and are forbidden from using your data for any other purpose.

6. Cookies

We use small text files called cookies to improve your browsing experience, remember items in your shopping cart, and understand site traffic patterns. You can choose to disable cookies through your browser settings at any time.

7. Your Rights

You have full control over your personal data. You can:

  • Request access to the personal data we hold about you.
  • Ask us to correct or update incorrect information.
  • Request the deletion of your account or personal data from our systems (subject to legal record-keeping requirements).

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted directly on this page with a revised effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us:

  • Email: Support@friendstore.pk
  • Phone / WhatsApp: (+92) 42 37280012 (+92) 339 0017731
  • Contact Page: https://friendstore.pk/contact/

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